If you forgot your password or it expired, the password must be reset before you can log on again. If you are a USPS employee who is registered in eAccess, you can reset it yourself using the procedure below. If you are not a USPS employee or cannot use eAccess, you should contact the PostalOne! Customer Care Center (see Sending Feedback), who can reset it for you.
NOTE: If you know your current password and simply want to change it, see Editing Your Personal Profile.
To reset your password yourself:
While you are on the PostalOne! logon page, click Forgot Password? The ePRS Welcome page opens in a second browser window.
Enter your Social Security Number and PostalOne! user name, then click Submit.
In the Application list, click PostalOne!, then click Submit. A page displays a temporary new password. This password is usable only once. The next time you log on, the PostalOne! system will require the password to change.
Write down the temporary password so that you can log on with it, then click the link entitled, Click here to log in to PostalOne! with your new password.
Log on. A message box appears and prompts for a new password.
Change the password and log on again.