2.2. Client Device Requirements and Support
Prev Chapter 2. System Requirements and Support Next

2.2. Client Device Requirements and Support

This section describes the supported platforms and requirements for client devices.

2.2.1. Supported Client Platforms

The following table lists the supported client platforms and browsers for the SGD Client.

Caution

The client platform for the SGD Client must be a full desktop operating system. An individual application, such as a browser, is not a supported client platform.

Supported Client Platform

Supported Browsers

Microsoft Windows 7 (32-bit and 64-bit) [a]

Internet Explorer 8

Internet Explorer 9

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Microsoft Windows XP Professional SP3 (32-bit)

Internet Explorer 7

Internet Explorer 8

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Oracle Solaris on SPARC platforms

Solaris 10 8/11 (update 10), Solaris 11

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Oracle Solaris on x86 platforms

Solaris 10 8/11 (update 10), Solaris 11

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Oracle Solaris Trusted Extensions on SPARC platforms

Solaris 10 8/11 (update 10), Solaris 11

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Oracle Solaris Trusted Extensions on x86 platforms

Solaris 10 8/11 (update 10), Solaris 11

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Mac OS X 10.6 (latest version) and 10.7 [b]

Safari 5

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Oracle Linux 5.7, 5.8, 6.2, 6.3 (32-bit and 64-bit)

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

Ubuntu 10.04, 12.04 (32-bit and 64-bit) [c]

Mozilla Firefox 3.6, 10.0.3:ESR, 11

Chrome 17

[a] On 64-bit client platforms, the 32-bit and 64-bit versions of Internet Explorer are supported.

[b] Mac OS X 10.8 is not supported as a client platform.

[c] On 64-bit Ubuntu Linux 12.04 platforms, the ia32-libs package is required.

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products.

The SGD Administration Console is not supported on Safari browsers.

Beta versions or preview releases of browsers are not supported.

Browsers must have the JavaScript programming language enabled.

To support the following functionality, browsers must have Java technology enabled:

  • Downloading and installing the SGD Client automatically

  • Determining proxy server settings from the user's default browser

If Java technology is not available, the SGD Client can be downloaded and installed manually. Manual installation is available for all supported client platforms.

Java Plug-in software versions 1.6 and 1.7 are supported as a plug-in for Java technology.

Note

For details of known issues when using Java Plug-in software version 1.7, see knowledge document ID 1487307.1 on My Oracle Support (MOS).

For best results, client devices must be configured for at least thousands of colors.

The SGD Client and webtop are available in the following supported languages:

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

  • Chinese (Simplified)

  • Chinese (Traditional)

2.2.1.1. Virtualization Support

The supported client platforms for SGD are supported on a Type 1 (bare metal) hypervisor or a Type 2 (hosted) hypervisor, for example Oracle VM VirtualBox, VMWare, or Oracle VM Server for SPARC (previously called Sun Logical Domains or LDoms).

2.2.1.2. Retirements to Supported Client Platforms

The following table shows the SGD Client installation platforms, browsers, and Java Plugin tools that have been retired.

SGD Version

Platforms No Longer Supported

4.70

Microsoft Windows Vista

Red Hat Enterprise Linux 5.5 Desktop

Oracle Solaris 10 up to, and including, 9/10 (update 9)

Safari 4

4.60

Mac OS X 10.5

OpenSolaris (all versions)

Red Hat Enterprise Linux Desktop 5.0 to 5.4

Solaris 10 OS up to, and including, 5/09 (update 7)

Ubuntu 8

Firefox 2

Internet Explorer 6

Safari 2

Safari 3

Java Plugin tool version 1.5

2.2.2. Supported Proxy Servers

To connect to SGD using a proxy server, the proxy server must support tunneling. You can use HTTP, Secure (SSL) or SOCKS version 5 proxy servers.

For SOCKS version 5 proxy servers, SGD supports the Basic and No Authentication Required authentication methods. No server-side configuration is required.

2.2.3. PDF Printing Support

To be able to use PDF printing, a PDF viewer must be installed on the client device. SGD supports the following PDF viewers by default.

Client Platform

Default PDF Viewer

Microsoft Windows platforms

Adobe Reader, at least version 4.0

Oracle Solaris on SPARC platforms

GNOME PDF Viewer (gpdf)

Adobe Reader (acroread)

Oracle Solaris on x86 platforms

GNOME PDF Viewer (gpdf)

Oracle Linux

GNOME PDF Viewer (gpdf)

Evince Document Viewer (evince)

X PDF Reader (xpdf)

Mac OS X

Preview App (/Applications/Preview.app)

Note

The Adobe Reader PDF viewer must support the -openInNewWindow command option. The Preview App PDF viewer must support the open -a command option.

To be able to use a supported PDF viewer, the application must be on the user's PATH.

Support for alternative PDF viewers can be configured in the user's client profile.

2.2.4. Supported Smart Cards

SGD works with any Personal Computer/Smart Card (PC/SC)-compliant smart card and reader supported for use with Microsoft Remote Desktop services.

Prev Up Next
2.1. SGD Server Requirements and Support Home 2.3. SGD Gateway Requirements and Support
Oracle logo

Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Legal Notices